Unified customer service platform
Every Conversationin one platform
The biggest challenge isn't managing customer conversations
it's managing disconnected systems.
Mention gives you Phone, Engagement, Ticketing, CRM, and Knowledge Base all in one place. So your team moves faster and customers get answers sooner.
Ahmed
now
Where's my order? It's been two days
Sara
1m
Do you ship to Dammam?
Taif
2m
Refund still not received…
Faisal
3m
Long wait at the Riyadh branch
Noura
4m
App keeps crashing on checkout
All in one thread · auto-prioritised
TRUSTED BY
Trusted partnership and integrations across platform
Assist you in unifying your customer interactions and staying ahead of changes in the social media landscape.
THE PROBLEM
Customer care is scattered across a dozen apps, inboxes and tabs. Agents copy-paste between windows. Tickets slip. Customers wait.
Mention makes it one.
Conversations
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Knowledge
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Mention
This is the whole operation, on one screen.
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CAPABILITIES
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Mine
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Conversation ID#
#25685
Ahmed bin Said
@ahmed_48d
1 min
إلى جانب هذا، يجب أن تهتم أيضًا بجمع نماذج بمواصفات خاصة، تلك التي تُعزز من جودة تواصلك مع العملاء وتُظهر اهتمامك بهم، ومن أهم مواصفات رسائل الدعم الفني الناجحة
DM To @alt_care
help
services
Conversation Assigned to Ahmed bin Said
by System on: Mar 19, 11:27 PM
Ahmed bin Said
1 min
Another journey chamber way yet females man. Way extensive and dejection get delivered deficient sincerity gentleman age.
DM from @alt_care
Conversation Status Set to Resolved by Ahmed bin Said
by System on: Mar 19, 11:27 PM
Ahmed bin Said
@ahmed_48d
1 min
إلى جانب هذا، يجب أن تهتم أيضًا بجمع نماذج بمواصفات خاصة، تلك التي تُعزز من جودة تواصلك مع العملاء وتُظهر اهتمامك بهم، ومن أهم مواصفات رسائل الدعم الفني الناجحة
DM To @alt_care
help
services
Conversation closed as Ticket Escalated #1233121
by Ahmed bin Said on: Mar 19, 11:27 PM
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Ticket Description
To I feel blind safe made now text of made film looked up was rival however, duties, employed differences about the it when else clothes not and commissaries. Along background ancient answer to of cheek, meet weather. The a at the that they'd of as state the needed effectiveness that.💫
Summarized by AI
Full Name
Ahmed bin Said
nasser-aljuhlan@gmail.com
Phone Number
+(966)
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Ticket Details
Ticket Status
Open
Priority
Medium
Assignee
Saif Al Balushi
Create date
25 Oct 2022 - 2:35 PM
Resolution due Date and Time
28 Oct 2022 - 2:35 PM
Source Channel
Assigned Team
Team Sales - Fluent
Type of Ticket
Complaint
Category
Refund Issue
Sub Category
Credit Refund
Sub Sub Category
Bank Problem
SLAs
Resolution Time:
07 Feb 12:02
missed since 10m
Links
3
Tracker Ticket
⚠️ Bug Report
Submitted
Conversations
#21874 - @ahmed_48d
Open
#174 - @ahmed_48d
Closed
UNIFIED INBOX
Every conversation
Chat, social, voice, email, and reviews all in one unified workspace. Conversations are automatically routed to the right team and distributed fairly across agents, empowering them with a 360° view of every customer.
- Full CRM Context: past conversations, tickets, and orders at a glance
- Knowledge base articles surfaced in real time, based on conversation content
- AI co-pilot with suggested responses and guided workflows for step-by-step resolution
- Convert any conversation to a ticket in one click
No more tab-switching across a dozen apps.
AI COPILOT
AI drafts. Your agents decide.
The copilot reads intent and sentiment, suggests a reply with a confidence score, and routes to the right team.
TICKETING
From Conversation to Ticket
Convert any conversation to a ticket in one click, with custom forms, states and tracker tickets.
SLA timers and automated escalation keep nothing slipping.
ANALYTICS
Actionable Data
Real-time dashboards across agents, teams and channels.
Resolution Time, first-response, sentiment and SLA
Contact Reason First resolution, escalated ticket
The numbers leaders actually act on.
Mention Features
Platform Recognized integration
As a Meta and TikTok partner, AI Agents benefit from official integrations and early access to new channel features.
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@Mohammed
Can you please take a look at this one?
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Your data never leaves the Kingdom.
Hosted and processed inside Saudi Arabia, aligned with PDPL and SDAIA. Role-based access, full audit logs, and end-to-end encryption built for government and enterprise.
FAQ
Frequently asked questions
What is omnichannel customer service?
Omnichannel customer service means handling every customer conversation — WhatsApp, Instagram, X, phone, email, and live chat — from a single shared inbox instead of juggling separate tools. Mention unifies all your channels so your team sees the full context of every customer in one place.
What customer service tools does Mention include?
Mention brings the core customer service tools into one platform: a cloud phone system, multi-channel engagement, ticketing, CRM, and a knowledge base. Because they share one system, your team moves faster and customers get answers sooner.
Can I use WhatsApp for customer care?
Yes. Mention lets you manage WhatsApp for customer care alongside your other channels in the same inbox, so replies, tickets, and customer history stay connected. As an official Meta partner, Mention supports WhatsApp and other Meta channels natively.
What is digital customer care?
Digital customer care is supporting customers across digital channels — messaging apps, social media, live chat, and email — with the speed and personalization they expect. Mention is a digital customer care platform that brings those channels, plus ticketing and CRM, together.
Is my customer data hosted in Saudi Arabia?
Yes. Your data is hosted and processed inside the Kingdom of Saudi Arabia, aligned with the PDPL and SDAIA, with role-based access, full audit logs, and end-to-end encryption — built for government and enterprise.
How is Mention different from a traditional help desk?
A traditional help desk handles tickets, but conversations still scatter across separate phone, chat, and social tools. Mention unifies phone, engagement, ticketing, CRM, and knowledge base into one platform, so nothing falls through the cracks.
LET'S TALK
Let's unify your customer service
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Mention gives you Phone, Engagement, Ticketing, CRM, and Knowledge Base all in one place. So your team moves faster and customers get answers sooner.
Product
Unified Inbox
AI Copilot
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Analytics
Capabilities
Smart Routing
Workflows
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Analytics
Essentials
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